Hotel speaker
By Brad Montgomery
Posted in Customer Service, Video on 11 January 2010
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Mobile Post: Posted on-the-go by Brad Montgomery from his iPhone.

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Why Excalibur Casino is “Fine.” (And Why “Fine” Sucks.)
By Brad Montgomery
Posted in Customer Service, Recent Audiences, Video on 2 November 2009
Stats: and 11 Comments

I dare you. Turn each guest’s visit to your hotel into a story.
Ok, for the rest of you, allow me to explain. I just spoke to a fine group of hoteliers in Las Vegas. LodgingHost Corporation had me come to Las Vegas to speak to their managers and administrators.
By now, you’d have [...]