Our MOQ is 1 unit for sample testing, with flexible scaling for bulk orders. Sample cost can be credited toward bulk orders above MOQ.

We accept T/T (bank transfer), PayPal (with buyer protection), Western Union, and Alibaba Trade Assurance. For online orders, PayPal provides escrow-style protection for international buyers.

Standard products ship in 7-15 days. Custom OEM/ODM orders take 20-45 days depending on complexity, including prototyping, tooling, and mass production.

Yes, we offer full OEM/ODM services including branding, packaging, and product modifications. The customization process includes requirement specification, solution design, prototyping (2-4 weeks), sample approval, mass production, quality control, and shipping. See our How to Customize page for details.

Our partner manufacturers hold ISO 9001:2015, CE, FCC, and RoHS certifications. Certification documents are available upon request for qualified buyers.

Yes, all online orders can use PayPal buyer protection for secure international transactions. PayPal holds funds in escrow until you confirm receipt of satisfactory products.

English and Chinese. Our sales team provides bilingual technical support via email and phone, with response within 24 hours.

Yes, sample units are available for testing at sample pricing. Sample cost can be credited toward bulk orders above MOQ. Contact us to arrange sample shipment.

We provide a 12-month warranty against manufacturing defects, with replacement or repair options available worldwide.

We handle door-to-door shipping via sea, air, and rail, including export documentation and customs clearance. Incoterms supported: EXW, FOB, CIF, DDP. We ship to 30+ countries with DHL, FedEx, and sea freight options.